Refund policy

At Tapwise, we strive to ensure your complete satisfaction with every purchase. If you are not entirely happy with your order, we’re here to help.

Eligibility for Refunds

We offer refunds on eligible purchases under the following conditions:

• The request is made within 14 days of the delivery date.
• The item is defective, damaged, or not as described.
• Refunds do not apply to personalized products (e.g., customized cards) unless the item is faulty.

Non-Refundable Items

• Customized NFC cards or tags with personal branding
• Digital subscriptions or services once activated
• Downloadable software or digital content

How to Request a Refund

Please email support@tapwise.ai with:

• Order number
• A brief explanation of the issue
• Photos of any damage or defect

Our team will review your request within 3–5 business days.

Refund Process

Once approved, your refund will be processed to your original payment method within 7–10 business days. Depending on your bank or card issuer, it may take additional time to appear on your statement.